+336 27 96 06 22 laurette@charentesinflow.fr

General Terms and Conditions

CHARENTES IN FLOW – GENERAL CONDITIONS OF SALE

Who are we ?

EURL CHARENTES IN FLOW: Site Editor www.charentesinflow.com Share capital: 7,500 euros, RCS ANGOULEME n° 981 555 519, Head office: 4 imp. de la Guirlande 16200 Mérignac Manager: Madame Laurette DIDIERE Intracommunity VAT number FR30981555519. License number: IM16240001 – ATOUT FRANCE  Hosting of the Site: OVH CLOUD SAS with share capital of €10,174,560.00, RCS of Lille under number 424 761 419 2 rue Kellermann BP 80157 – 59053 ROUBAIX CEDEX 1 – France Standard: 09.72.10.10.07 APE code 2620Z N °Intracommunity VAT FR22424761419 Publication Director, Laurette DIDIERE 06 27 96 06 22 / laurette@charentesinflow.fr

Contractual value of these General Terms and Conditions:

  • They constitute the contract between CHARENTES IN FLOW and a buyer established in the European Union for the use of the Site and purchases on the Site, to the exclusion of all other documents, prospectuses, catalogs which have only value indicative.
  • Any order requires express and unreserved acceptance of these General Terms and Conditions by checking a box provided for this purpose during your purchase.
  • All our offers are valid while stocks last.
  • For our tailor-made offers, we are only committed upon receipt of your acceptance of our quote with the mention and payment of the agreed deposit.

Accessibility of the T&Cs:

  • They can be viewed at any time on the site and can be downloaded at any time.
  • A copy of the current General Terms and Conditions is attached to the order acknowledgment.
  • They can also be sent by email upon simple request to Customer Service or via the “contact” tab of the Site

Your order on the Site:

  • You guarantee that you are of legal age and fully authorized to use your bank card to pay for your order and that it provides access to sufficient funds to cover all costs resulting from the acquisition of our services on the Site.
  • The Services offered for sale presented on the Site are each the subject of a description mentioning their essential characteristics within the meaning of Article L. 111-1 of the Consumer Code.
  • Fill your basket on the Site, indicating the selected services and the desired quantities, then click on the button [ " Add to Cart "] and provide information relating to the delivery of the order (gift voucher, electronic ticket, paper ticket, etc.) and the method of payment.
  • A summary of the selected services in the form of a quote is then presented to you.
  • Before clicking on the “Order” button, you can check the details of your order and its total price and return to previous pages to correct any errors or possibly modify your order.
  • Accept the quote in accordance with legal provisions, by clicking on the “Order” button. (which constitutes an electronic signature which has the same value as a handwritten signature and constitutes proof of the entirety of the order and the payability of the sums due in execution of said order).
  • Validate your order using the double-click order confirmation process.
  • The order will only be final upon payment of the corresponding price and subject to acceptance of the order by CHARENTES IN FLOW.
  • An email acknowledging receipt of the order and its payment will be sent to you by CHARENTES IN FLOW as soon as possible.

ATTENTION

  • Any order made using their personal data is deemed to have been made by the Customer and obliges them to pay for said order.
  • In the event of loss of data, the Customer must immediately notify CHARENTES IN FLOW who will block any order in progress.
  • CHARENTES IN FLOW reserves the right to refuse any order for legitimate reasons and more particularly if the quantities of services ordered are abnormally high for buyers who are consumers, or if CHARENTES IN FLOW is in dispute by the buyer.

Selling price

The sales prices are indicated, for each of the services appearing in the electronic catalog, in euros (€), all taxes included, mentioned in the summary of your order before validation of the order.

The total amount owed by the Customer is indicated on the order confirmation page.

The selling price of the service is that in effect on the day of the order.

In the event of a change in the VAT rate, the price will be automatically modified without further notice than the due date of the new VAT rate.

CHARENTES IN FLOW reserves the right to modify its prices at any time, while guaranteeing the Customer the application of the price in force on the day of the order.

Terms of Payment

Payment terms are specified at the start of the order process at the latest.

LOrders are payable immediately by credit card in euros.

The Customer's bank account will be debited 48 hours after the date of the order and it will be considered effective after confirmation of the agreement of the bank payment centers.

Late payment and non-payment

Any sum not paid on the due date is productive, without formal notice, of interest at the legal rate.

In the event of multiple due dates, failure to pay one of the due dates results, when CHARENTES IN FLOW does not opt for cancellation of the order, in the immediate payment of subsequent due dates. In the event of termination of the contract, CHARENTES IN FLOW reserves the right to retain the deposit paid for the order, without prejudice to being able to claim additional damages in relation to the damage suffered.

Security

CHARENTES IN FLOW has put in place a procedure with appropriate measures to prevent any fraudulent use of bank details to place an order on the Site. As part of this verification, the Customer may be asked to send CHARENTES IN FLOW certain personal information.


CHARENTES IN FLOW entrusts the security of its transactions to STRIPE in order to protect as effectively as possible all sensitive data linked to means of payment. CHARENTES IN FLOW never has access to confidential information relating to the means of payment. Only the approved service provider has confidential information (card number, expiry date), which is inaccessible to a third party.

Right to retract

In accordance with article L 221-28 of the Consumer Code, you do not benefit from a right of withdrawal for contracts:


– Provision of services fully executed before the end of the withdrawal period and, if the contract subjects the consumer to an obligation to pay, the execution of which began with his prior and express agreement and with recognition by him of the loss of their right of withdrawal, when the service has been fully performed by the professional; 


– Provision of accommodation services, other than residential accommodation, goods transport services, car rentals, catering or leisure activities which must be provided on a specific date or period; 


Responsibility

In accordance with article L 211-16 of the tourism code:

I.-The professional who sells a tourist package mentioned in 1° of I of thearticle L. 211-1 is automatically responsible for the execution of the services provided for in this contract, whether these services are performed by itself or by other travel service providers, without prejudice to its right of recourse against them.

The professional who sells a travel service mentioned in 2° of I of Article L. 211-1 is automatically responsible for the execution of the service provided for in this contract, without prejudice to his right of recourse against the service provider. service.

However, the professional may exempt himself from all or part of his liability by providing proof that the damage is attributable either to the traveler, or to a third party unrelated to the provision of the travel services included in the contract, or to exceptional circumstances and inevitable.

When an organizer or retailer pays damages, grants a price reduction or fulfills other obligations incumbent upon it, it may seek compensation from any third party having contributed to the fact giving rise to the compensation, price reduction or other obligations.

II.-The traveler informs the organizer or retailer, as soon as possible taking into account the circumstances of the case, of any non-compliance observed during the execution of a travel service included in the contract.

The traveler may send messages, requests or complaints relating to the execution of the contract directly to the retailer through whom the trip or stay was purchased. The retailer transmits these messages, requests or complaints to the organizer as soon as possible. For the purposes of complying with deadlines or limitation periods, the date of receipt by the retailer of messages, requests or complaints is deemed to be the date of their receipt by the organizer.

III.-If any of the travel services are not performed in accordance with the contract, the organizer or retailer shall remedy the non-compliance, unless this is impossible or entails disproportionate costs, taking into account the importance of the non-compliance and the value of the travel services concerned.

If the organizer or retailer does not remedy the non-compliance, in accordance with the preceding paragraph, the traveler may request a price reduction and, in the event of separate damage, damages pursuant to thearticle L. 211-17.

IV.-Without prejudice to the exceptions set out in III, if the organizer or retailer does not remedy the non-compliance within a reasonable period set by the traveler, the latter may remedy it himself and claim reimbursement of expenses required. The traveler does not need to specify a deadline if the organizer or retailer refuses to remedy the non-compliance or if an immediate solution is required.

V.-When a significant part of the travel services cannot be provided as provided for in the contract, the organizer or retailer offers, at no extra cost to the traveler, other appropriate services, if possible of equal quality or higher than those specified in the contract, for the continuation of the contract, including when the return of the traveler to his place of departure is not provided as agreed.

When the other services offered result in a trip or stay of lower quality than that specified in the contract, the organizer or retailer grants the traveler an appropriate price reduction.

The traveler can only refuse the other services offered if they are not comparable to what was provided for in the contract or if the price reduction granted is not appropriate.

VI.-When non-compliance considerably disrupts the execution of a trip or stay and the organizer or retailer does not remedy it within a reasonable period set by the traveler, the latter may terminate the contract without paying resolution costs and request, where applicable, in accordance with article L. 211-17, a price reduction and in the event of damage distinct from damages.

If it proves impossible to offer other services or if the traveler refuses the other services offered in accordance with the third paragraph of V, the traveler is entitled, if necessary, to a price reduction and, in the event of separate damage, to damages in accordance with article L. 211-17, without termination of the contract.

If the contract includes the transport of passengers, the organizer or retailer also provides the traveler, in the cases mentioned in the two previous paragraphs, with repatriation by an equivalent means of transport, as soon as possible having regard to the circumstances of the case. and at no additional cost to the traveler.

VII.-When it is impossible, due to exceptional and unavoidable circumstances, to ensure the return of the traveler as provided for in the contract, the organizer or retailer bears the costs of the necessary accommodation, if possible of equivalent category , for a maximum duration of three nights per traveler. If longer durations are provided for by European Union legislation on passenger rights applicable to the means of transport concerned for the traveler's return, those durations apply.

VIII.-The limitation of costs provided for in the preceding paragraph does not apply to persons with reduced mobility, as defined in Article 2, point a, of Regulation (EC) No. 1107/2006, to persons with reduced mobility. accompanying person, pregnant women and unaccompanied minors, nor people requiring specific medical assistance, provided that the organizer or retailer has been informed of their particular needs at least forty-eight hours before the start of the contract. The organizer or retailer may not invoke exceptional and unavoidable circumstances to limit liability under this article if the transport provider concerned cannot rely on such circumstances under applicable European Union legislation.

Archiving

The sales contract is formed when the Customer sends the confirmation of his order.

The sales contract relating to a sum equal to or greater than an amount fixed by decree (120 euros), CHARENTES IN FLOW ensures the conservation of the writing which records it for a period of 10 years and guarantees access to it at any time to its co-contractor if the latter requests it via the “Contact” section of the Site. 

The archiving of contracts, communications, purchase orders and invoices is carried out for 10 years on a reliable and durable medium in order to constitute a faithful and durable copy in accordance with article 1360 of the civil code (former C. civ. , art. 1348). These communications, purchase orders and invoices may be produced as proof of the contract.

The Customer having transmitted his telephone data when placing an order, has the right to register on the Bloctel telephone canvassing opposition list on the bloctel.gouv.fr website.

Applicable law and litigation

These General Conditions of Sale will be executed and interpreted in accordance with French law.

The French law applicable to the contract does not deprive the Customer residing in another Member State of the provisions on the guarantees granted to him by his national law in application of the directive of May 25, 1999 concerning the sale and guarantees of consumer goods.


In the event of a dispute, the Customer must first contact CHARENTES IN FLOW to obtain an amicable solution.

In the event of failure of the complaint request to customer service or in the absence of a response from this service within two months, the Customer may submit the dispute relating to the purchase order or these general conditions of sale l opponent of CHARENTES IN FLOW to a mediator: Madame Nathalie Pascale Fougeron., address, reachable on 06 73 00 72 04 (email/website) ] which will attempt, with complete independence and impartiality, to bring the parties together with a view to reaching an amicable solution.

To submit his request for mediation, the Customer has a complaint form accessible on the mediator's website.

The parties to the contract remain free to accept or refuse recourse to mediation as well as, in the event of recourse to mediation, to accept or refuse the solution proposed by the mediator.

In the absence of an amicable agreement, the French courts will have sole jurisdiction.

The competent court will be that of the place of domicile of the defendant (article 42 of the code of civil procedure) or that of the place of the actual delivery of the thing or of the execution of the service (article 46 of the code of civil procedure) .

The search for an amicable solution does not interrupt the duration of the guarantees provided for in article 12 of these general conditions of sale, nor the deadlines for acting under guarantee.

In any event, any data subject has the right to lodge a complaint with a supervisory authority, in particular in the Member State in which his or her habitual residence, place of work is located or the place where the violation would have been committed, if she considers that the processing of personal data concerning her constitutes a violation of the general data protection regulation n°2016/679.

Finally, we inform you that the European Commission has made available to all citizens of the Union a platform for the online resolution of disputes in the context of services provided by companies belonging to the European Union (the "platform"). -ODR form"), accessible via the following link: http://ec.europa.eu/consumers/odr. 

*

General conditions of sale dated April 5, 2024